Risk Manager

Support for Risk Managers

There is a delicate balancing act between these factors that needs to occur on a constant basis to remain profitable and avoid unforeseen credit calls. 

A Risk Manager needs to have a strong grasp of:

  • The composition of your customer book - its size, the type types of customers that comprise it, granular forecasted load, sales initiatives, and market factors that may impact future enrollments and drops, etc.
  • Your costs – Energy-related costs, hedge value / mark-to-market, operational costs, etc.
  • The tools you utilize to execute your risk management strategy - hedging techniques, hedge positions, available credit, etc.

Converged is here to support and inform your strategies to help realize the most profitability for your supply business. 

We offer a suite of products that are specifically designed to assist Risk Managers on an hour-to hour basis.

Risk Management
Risk Management Suite of Products
The most robust suite of tools for retail suppliers


  • Visualize your Mark-to-Market and Exposure Tracking.
  • Simple Deal Capture.
  • Intuitive Position Management.

Forecasting & Scheduling

  • Scheduling, fully integrated with our Load Forecasting and ETRM products.
  • Built in MAPE and Error Analysis.
  • Forecasted Weather to improve accuracy.

Pricing Desk

  • Versatile multi-market, multi-commodity pricing.
  • Work-flow management.
  • Automated custom pricing using precise cost build ups.
  • Matrix/rack pricing.

CEO / President

For Running a REP

Forward Margin

Will your business be profitable in the future? Are there any accounts that are underwater?  The answer to these questions will drive many of your organization's actions.

If forward profitability of the organization is positive, then the next step will be to drill down and identify any Utilities, Zones or Accounts that are not profitable and address them.

Accurate valuations require the ability to bring together large amounts of detailed information, from multiple sources:

  • Account, Contract and Meter Readings
  • Accurate Long-Term Forecasting
  • Forward Price Curves
  • Complex Cost to Serve engine that deals with the details of each Market and Utility.


Review detailed metrics by salesperson.  Knowing immediately, metrics such as the size of a salesperson’s portfolio, their close ratio, and how many proposals they have recently generated, can help you identify who is truly performing. 

Broker Statistics
Metrics that drive your business


  • Sales by Utility and Channel
  • Winbacks
  • Drops
  • Deals Priced

Risk Management

  • Load and Position Reporting
  • Counterparty Exposure
  • Forward Margin


  • Account Receivable
  • UR - Unbilled Revenue
  • Cash Flow
  • Forward P&L

Customer Service

  • Calls
  • Complaints
  • Drops
  • Winback 

Sales Manager

Sales Funnel

Support for Sales Managers

  • Tools to help you focus your team on specific targets and monitor their progress and success rates up to the second.
  • A streamlined user interface for your sales team that provides critical account profile information and offers.
  • Help you stay compliant with business and legal support through detailed action logging, digital storage of all customer documents, automated compliance mailings, enforcement of business policies, and more.
  • Accurate and timely commission calculations for you salespeople and brokers.

Converged will help you streamline sales activities to help maximize effectiveness and profitability.

We offer the following suite of products that are specifically with a Sales Manager's needs in mind.


Sales Manager suite of Products
A powerful suite of tools for retail suppliers

Sales Management

  • Streamlined Inside salesperson portal
  • Insightful Sales Manager portal
  • Meaningful KPIs

Pricing Desk

  • Versitile multi-market, multi-commodity pricing.
  • Work-flow management.
  • Automated custom pricing using precise cost build ups.
  • Matrix/rack pricing.
  • Powerful Broker portal
  • Quick and accurate commission reporting